Frequently Asked Questions

Here are some of our venue focused
frequently asked questions

Will we have a designated Venue Co-ordinator? Will they be there at the wedding?

Your designated Venue Co-ordinator will be there for the duration of the event until the very last guest leaves the marquee!

Are we able to bring our own catering?

We do recommend using our regular catering team, although specific requests can be considered on a case-by-case basis.

Are we able to use a venue stylist?

Yes, let us know if you need recommendations.

Is there parking on-site?

Yes, there is plenty of parking available.

Do you have a rule on music?

Yes, all amplified music must be played from our directional sound system inside the main marquee. If you wish to book live music, please check that the desired act can use our sound system.

Do you have a house DJ?

Yes, we do, and we can offer preferential rates for customers who book with us direct.

Is there WiFi in the marquee?

Yes, the password is available from the bar.

What is the protocol if it rains?

We have a wet weather plan for your ceremony and there is plenty of indoor reception space in your beautiful marquee.

Are you LGBTQ+ friendly?

We are very proud to be an LGBTQ+ venue!

What is a typical start time for my ceremony?

We suggest a ceremony start time of 1pm. However, earlier and later times are also available – whatever works for you!

How long can you hold a provisional booking?

No date is confirmed until an initial payment is received.

Is there wheelchair access?

Yes! Guests can assist wheelchair users to the marquee entrance, and once there, the marquee is all on one level and has disabled facilities included.

Can we bring our own alcohol?

No, you must use our own fully stocked, staffed, and licensed bar.

Can we pay by card and cash?

Yes, a card machine will be available.

Are there any décor restrictions?

Not really! You may wish to check weight if you are hanging heavy items from the ceiling and open flames are not advised.

What is your payment structure? Do you offer finance options?

We take a 25% deposit to confirm your date with the balance due 2 weeks before the wedding. We can offer payment plans for your deposit or balance payments.

What time will our wedding finish?

Live music by 11:30pm, the bar & all amplified music will be off by midnight.

Can we have a church wedding then use the venue for the celebration?

Of course!

Here are some of our accommodation focused frequently asked questions

Is the accommodation dog friendly?

Barn and Farmhouse – Yes! But only 1 well behaved dog per property. Glamping Pods – No, unfortunately they are not suitable
for pets.

Do you have WiFi?

Yes, throughout all our luxury properties and Glamping Pods.

Can we use the hot tub all year round?

Yes! Don’t worry, it is very warm once you are in!

Where is the nearest town?

Directly located in Pen-y-fford, we are 15 minutes away from Mold,
10 minutes from Hawarden, 30 minutes from Chester. The nearest shop in Pen-y-fford is a 3 minute drive away.

Do you have a rule on music?

We ask that guests are respectful to neighbours in nearby properties and do not play anti-social or loud music. We also ask that all audible music is off by 11pm.

Is the accommodation wheelchair friendly?

Yes, we have specific facilities for wheelchair users in our Farmhouse, the Glamping Pods are not suitably sized for wheelchair access.

What time do we need to arrive/leave?

3pm Check-in (earlier check-ins are sometimes possible), 10am check-out.